Service is one of our motives and as a customer you benefit from it. Regardless of whether you visit our shop or place an order online. So we make you a number of promises. And no, they do not make you guilty, but happy in this case! Read more about the advantages we have in store for you below.
30 days free return
No matter how sure you seemed of your business, it could happen that your purchase does not live up to your expectations. Don't worry, you can return your shop and webshop purchases within 30 days. You can return your purchase in one of our shops or by post with a return label. Whatever suits you best.
You can return purchases to us free of charge in the Netherlands and Belgium. Not sure what you want? Or could you use some help? Then we advise you to drop by the shop. Of course the product you wish to return or exchange must be in original (new) condition and complete with any packaging and labels.
The following products are excluded from return: entrance tickets, custom-made products, exchange items, hearing protection and gift cards.
Saving for discount
As a motorcyclist, we understand that your wish list is endless. That's why we help you save in our shops. For example, we deposit 5% of the amount you spend on your customer account. You can redeem this credit as a discount on your next purchase in our shops. Quickly earned!
Your credit will be topped up on purchases across the entire range in our shops. For this, it is important that we create a customer account for you. As an example, when you spend 100 euros, you save 5 euros shopping credit. With the exception of discounted items or other actions/promotions. The credit is not transferable.
Have a customer account created in the shop at the time of checkout. This will give you automatic access to your money box. It is also useful for tracing your purchases and receipts in the event of warranty claims. We keep the receipts, so you don't necessarily have to.
2 years security
After purchasing your motorbike helmet or motorbike clothing, you are welcome to come back for free maintenance. Your clothing is checked, cleaned and prepared for the next many miles. This applies to both leather and textile motorbike clothing and helmets. Of course you are always welcome for a delicious cup of coffee.
After purchasing your motorbike helmet or motorbike clothing, you are welcome to come back for free maintenance. Your clothing is checked, cleaned and prepared for the next many miles. This applies to both leather and textile motorbike clothing and helmets. Of course you are always welcome for a nice cup of coffee.
Maintenance of your motorbike helmet
Your motorbike helmet has to endure a lot while riding. The many insects that are kicked up and the sweat that soaks into the inner lining on hot days or in difficult situations. The use of hair styling products also affects the helmet. During servicing, the helmet and visor are cleaned on the outside. The inner lining is freshened up and rubbers greased. If your helmet is fitted with a Pinlock, we will check whether it needs to be adjusted for optimum performance.
Maintenance of leather motorbike clothing
To get the most out of your leather motorbike clothing, the right care is essential. A cleaning agent is used to soak off dirt and other mischief that you encounter during your motorbike trips. Then you feed the leather with leather grease to keep it supple. Finally, an impregnating agent makes the leather water- and dirt-resistant.
Maintenance of textile motorbike clothing
In order to keep your textile motorbike clothing in good condition for as long as possible, it is important to wash it once in a while. After you have washed it in the washing machine with a special detergent, we will help you to give it an extra clean and re-impregnate it, so that it will last a long time.
2 years product support
If you have any questions about your product, you are of course more than welcome to talk to us in our shops, by phone or via the online channels. In addition, we are happy to help you on your way with our 2-year product support. If you buy a navigation or communication system, we will update it for you. If, for example, you have a new phone that you want to pair with it, then you can also turn to one of our specialists.
Our products are guaranteed for at least 2 years*, even if the manufacturer grants a one-year guarantee. We always try to help you as quickly as possible. If we can carry out the repair indoors, we will do so immediately. If the product needs to be repaired by the manufacturer, we will provide you with a loaner for your helmet or motorbike clothing.
* Warranty on manufacturing faults. Batteries and consumables excluded.
Honesty is the best policy, that's also our credo. With experience and a passion for motorcycling, our specialists will help you find the right equipment to match your expectations, your wishes and, of course, your wallet. Whether you visit one of our shops or shop online for help from our customer service team.
The test drive
You'll only really know if a product suits you when you can experience it for yourself. Even though we do our best to advise you in the shops and online with our videos, you'll only really know what that helmet is like when you take it out on your own bike. That's why the first lap is ours!
That way you can be 100% sure that that new helmet, gloves or jacket will give you years of riding pleasure. This applies both to our shops and to your online order. Of course, in all fairness, there are conditions attached. For example, the products must be in original condition and complete with any labels and packaging.
Are you not completely satisfied after the test drive? Then we will be happy to help you find something that suits you, or to refund your money. In our shops you can also leave a deposit and compare different helmets after a short test ride. If you have placed your order online, you can return it free of charge within the Netherlands.
Free home delivery
Like you, we prefer to take our bikes to our shops. The limited space is an obstacle we avoid together. Because tying your new helmet on the back is not a great idea, we have created "Free home delivery". For purchases of 50 euros or more in the shop, we deliver for free to your home or to a place of your choice. And of course we understand that you like to drive home with your new helmet or jacket, so we don't mind sending your old one.
Motorcycling and getting together are undeniably linked. And because motorcycling is also a social activity for us, we love to organise events. Most of our events are free of charge and as a MKC Moto customer, you get priority access.